We want you to be completely satisfied with your purchase from The Celiana. If you are not happy with your order for any reason, you may be eligible for a refund, exchange, subject to the following conditions.
1. Eligibility for Returns
- You must request a return within 3 days of receiving your order.
- The item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging.
- Sale items, personalized items, or items marked as « final sale » are not eligible for a return.
2. How to Initiate a Return
To start a return, please contact us at [email protected] with your order number and the reason for the return. We will provide you with instructions on where to send the package.
3. Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.
- Shipping costs are non-refundable.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can assess the issue and make it right.